FAQ
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We currently only ship orders within Canada and the USA.
Our warehouse is located in Ontario, Canada.
We ship through USPS, Canada Post, FedEx, and UPS.
Orders can only be canceled or changed if they haven’t been processed.
If you wish to cancel or change an order, please contact us at hello@shopmilaandco.com.
Items can be returned within 14 days of delivery. All returned items must be in the original condition, unworn, unwashed, unused in any way and sent back in their original packaging. It is the customers responsibility to contact us before sending the return so we can issue a RMA number. We will not issue refunds for any items returned to us without prior communication.
Return shipping is the responsibility of the customer. We will not send a return label unless it was a fault or issue on our end.
It is recommended that you include a tracking number with your return as we will not be responsible for any lost or stolen packages.
Please note, refunds will be issued only once the item has been received and inspected.
Final sale applies to sale items, socks, and scrunchies.
We are not responsible for lost or stolen packages once shipped.
Please allow for 30 calendar days from the day your package was shipped before contacting us about lost or stolen packages.
We can be reached at hello@shopmilaandco.com.
All of our packages are shipped with tracking and include insurance.
Our clothing is proudly designed in Canada, and ethically made by our production partners in China.
MILA REWARDS
MILA Rewards are a way to earn discounts on future purchases.
You can find further details about the program here:
Every $1 spent on the shop = 5 MILA Rewards.
You can earn rewards by leaving reviews on the shop! Written reviews receive 50 MILA Rewards.
You can also earn rewards by completing other tasks such as: following us on Instagram and celebrating birthdays!
MILA Rewards can easily be redeemed through your shop account.
No, MILA Rewards can only be earned and redeemed by shopping on www.shopmilaandco.com